Company Overview

A Singapore-based travel agency specializing in leisure travel, with a focus on Muslim-friendly and halal tour experiences. The company offers services including tours, cruises, and corporate travel programs, delivering seamless and reliable travel experiences across international destinations.

Job Overview

We are looking for a responsive and customer-focused Sales & Customer Service Officer to manage enquiries, support sales conversions, and ensure a smooth customer experience. This role requires strong communication skills and the ability to work independently during night shift hours.

Key Responsibilities

• Respond promptly to customer enquiries via WhatsApp, social media, and other platforms
• Provide accurate information on travel packages and promotions
• Follow up on leads and support conversion into bookings
• Handover qualified leads to the sales team when required
• Ensure all enquiries are handled in a timely and professional manner
• Prepare daily reports including enquiry volume, types of enquiries, and lead status (pending / converted / handed over)

Requirements

• Preferably based in Johor Bahru, Malaysia
• Good command of English and Malay (spoken and written)
• Strong communication and customer service skills
• Responsible, responsive, and able to work independently
• Comfortable working night shift hours
• Prior experience in customer service or sales support is an advantage

Working Hour: Working remotely: 7:00 PM – 2:00 AM (SGT)

Salary: RM2,000 – RM3,000 (depending on experience)

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to recruitSG’s PDPA and e2i’s PDPA.